The administrator of personal data is Lemon Tree 10-699 Olsztyn, Polnad, Jarocka 61 Street TAX NR: PL 7393982215
Contact the administrator: info@lemontreeglass.com
PRIVACY POLICY
Lemon Tree Sp. z o.o.
Jarcoka 61 Street
10-699 Olsztyn, Poland
TAX NR. PL7393982215
SELLER
CUSTOMER SERVICE
DELIVERY
The cost of delivery depends on the selected delivery method and the shipping company.
We process orders on the same day by 3:00 p.m.
We ship the ordered goods from Monday to Friday.
Shipping companies that will deliver your order: DPD, UPS, FEDEX
Wholesale orders are handled by shipping and private shipping companies.
The cost of wholesale shipments is determined individually due to the number of parcels and distance.
RETURN POLICY
Withdrawal period: 14 daysThe cost of return shipping is covered by the buyer.
The return should be sent to the address:Return address: Lemon Tree Glass Sp. z o.o. Ul. Kardynała Stefana WyszyNskiego 15, 10-457 Olsztyn, Poland
The funds for the return will be paid to the indicated payment method by the buyer within 14 days.
REKLAMACJE
In the event of defects or non-conformity of the goods, the Buyer may submit complaints regarding the purchased goods to the address info@lemontreeglass.com or in writing to the Seller's address lemon Tree Glass Sp. z o.o. Kardynała Stefa Wyszyńskiego 15 Street, 10-457 Olsztyn, Poland within 14 days from the date of receipt of the order.
A correctly submitted complaint should contain the following data: Company name, First name and Last name, buyer's e-mail, sales document number, Subject of the complaint and the reason with an indication of the complaint request. If the data or information provided in the complaint requires supplementation, before it is considered.
Circumstances justifying complaints: - The complaint must contain a description of the non-conformity with the order together with evidence in the form of a photo or video. Complaints are considered on the basis of the materials provided within 14 days of their submission.
In order to complete the complaint procedure, it is possible that the Buyer will be asked to return part or all of the completed order. In the event of an unjustified complaint, all costs are covered by the Buyer. The response and decision on the complaint are sent to the indicated form specified by the Buyer
FAQ
Can I place an order without having to create an account?
Yes, you can place an order without registering and creating an account. It will be processed as standard, you will only be asked to fill in the data necessary for shipping.
Is it possible to make changes to the order?
To change the order, contact us. It is not possible to make changes to an order that has already been sent.
Sales documents.
Sales documents are issued in electronic form and sent in electronic form.
Lemon Tree
10-457 Olsztyn, Poland
Ul. Kardynala Stefana Wyszynskiego 15